{"nodes":{"f4d74fcd-6c44-40b1-9107-215489a01157":{"id":"f4d74fcd-6c44-40b1-9107-215489a01157","createdAt":"2024-11-27T19:33:06.382Z","localId":11,"type":"normal","name":"Adjust app power management","resolution":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","question":"Did it resolve the issue?","choices":[{"to":"f2a9014e-59c6-4f16-94b9-3a1fc79f6637","text_button":"Yes"},{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"No"}],"text":"

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Optimize the device battery life

Once you have determined that the battery and device are in good condition, its time to get the most out of your battery by following our helpful guides.
You can set power saving modes to limit battery usage and make your devices battery last longer. There are different battery saving options and tips to maximize your battery life.

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Your case is resolved

","question":"Thank you!","resolution":"success","updatedAt":"2025-01-03T15:45:55.757Z"},"cd966b33-078e-4372-8a61-b6a3c1457eca":{"id":"cd966b33-078e-4372-8a61-b6a3c1457eca","createdAt":"2024-11-27T19:34:47.129Z","localId":12,"type":"normal","name":"No","resolution":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","question":"Did it resolve the issue?","choices":[{"to":"f2a9014e-59c6-4f16-94b9-3a1fc79f6637","text_button":"Yes"},{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"No"}],"text":"

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Boost Your Device Battery Life

Once you are sure your battery and device are in great shape, lets help you get the most out of it!

Explore our handy guides to keep your battery running longer. You can enable power-saving modes to cut down on battery usage and check out our tips for squeezing the most life out of your device battery.

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Phone is draining too quickly

If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You can check the devices internal or external battery, as well as the Liquid Damage indicator.

","question":"Is the battery or charging port damaged?","updatedAt":"2024-11-27T19:30:47.170Z","choices":[{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"Yes"},{"to":"9589c810-1a3a-40c3-a610-8990cfd70fff","text_button":"No"}]},"b1e10928-b6e5-4f87-90ad-265f8fa43c82":{"id":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","createdAt":"2024-11-27T19:29:51.555Z","localId":8,"type":"link","name":"Contact customer support","text":"","question":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","data":{"url":"https://www.samsung.com/us/support/","newTab":true},"resolution":"failure","updatedAt":"2025-01-03T15:41:25.664Z"},"9589c810-1a3a-40c3-a610-8990cfd70fff":{"id":"9589c810-1a3a-40c3-a610-8990cfd70fff","createdAt":"2024-11-27T19:30:56.481Z","localId":9,"type":"normal","name":"No","resolution":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","question":"Is there water damage?","choices":[{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"Yes"},{"to":"cd966b33-078e-4372-8a61-b6a3c1457eca","text_button":"No"}],"text":"

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Verify the device has no liquid damage.

To check for liquid damage on your phone or tablet, locate the Liquid Damage Indicator (LDI). For newer devices, its typically inside the SIM card tray slot, while for older ones, it is often on the removable battery.

A normal LDI shows solid white or white with visible pink or purple X. If the device has encountered moisture, the LDI will be solid pink, purple, or red.

","updatedAt":"2025-01-03T15:44:05.335Z"},"94b84d95-89bd-401c-abca-c3bd422802d6":{"id":"94b84d95-89bd-401c-abca-c3bd422802d6","createdAt":"2024-11-27T19:28:48.266Z","localId":6,"type":"normal","name":"Optimize apps to improve battery usage","resolution":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","question":"How would you like to optimize your apps?","choices":[{"to":"53601a6f-c6bb-49f9-9a82-492c4f0b866c","text_button":"Optimize all apps"},{"to":"f4d74fcd-6c44-40b1-9107-215489a01157","text_button":"Adjust app power management"}],"text":"

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I want to optimize apps to improve battery usage

To extend the battery life of your phone or tablet and address quick draining issues, optimize your app usage. You can achieve this by limiting app functions or leveraging your device power management settings. Another effective method is putting apps to sleep to conserve power.

This text box supports rich text formatting and allows insertion of images and links.

","updatedAt":"2025-01-03T15:43:40.384Z"},"8be29f85-63c5-43d2-89b5-1bbc9d6f59d5":{"id":"8be29f85-63c5-43d2-89b5-1bbc9d6f59d5","createdAt":"2024-11-27T19:28:31.693Z","localId":5,"type":"normal","name":"Cooling down pop up appears","resolution":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","question":"Did it resolve the issue?","choices":[{"to":"f2a9014e-59c6-4f16-94b9-3a1fc79f6637","text_button":"Yes"},{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"No"}],"text":"

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Verify the device has no liquid damage.

To check for liquid damage on your phone or tablet, locate the Liquid Damage Indicator (LDI). For newer devices, it is typically inside the SIM card tray slot, while for older ones, it is often on the removable battery.

For devices with removable batteries, simply take out the battery and inspect it.

","updatedAt":"2025-01-03T15:43:26.501Z"},"867331d1-a3c2-42a4-8ca2-26b7027de747":{"id":"867331d1-a3c2-42a4-8ca2-26b7027de747","name":"Root node","type":"normal","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","createdAt":"2024-11-27T19:27:23.884Z","localId":1,"question":"How would you like to optimize your apps?","choices":[{"to":"57f3e44b-cfa4-48ed-96f4-d1e1e32bf425","text_button":"Battery drains quickly on 5G network"},{"to":"c2fa743c-5726-4b42-b4cc-c14911cc814e","text_button":"Phone is draining too quickly"},{"to":"8be29f85-63c5-43d2-89b5-1bbc9d6f59d5","text_button":"Cooling down pop up appears"},{"to":"94b84d95-89bd-401c-abca-c3bd422802d6","text_button":"Optimize apps to improve battery usage"}],"text":"

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Phone battery draining too quickly

If you are having issues with your Phone, there are few ways to diagnose and resolve the issue.

","updatedAt":"2024-12-02T19:48:36.243Z"},"57f3e44b-cfa4-48ed-96f4-d1e1e32bf425":{"id":"57f3e44b-cfa4-48ed-96f4-d1e1e32bf425","createdAt":"2024-11-27T19:28:13.123Z","localId":3,"type":"normal","name":"Battery drains quickly on 5G network","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","text":"

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Battery drains quickly on 5G network

Currently, 5G networks support only data connections, not calls or messages. Phones must stay connected to 3G or LTE alongside 5G for consistent delivery of calls, texts, and data. This simultaneous connection may drain the battery faster and cause the phone to heat up more than usual. To counter this, consider using features to optimize performance.

Explore our battery optimization guide for tips.

","question":"Did it resolve the issue?","choices":[{"to":"f2a9014e-59c6-4f16-94b9-3a1fc79f6637","text_button":"Case is resolved"},{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"Contact customer support"}],"resolution":"in progress","updatedAt":"2025-01-03T15:44:55.085Z"},"53601a6f-c6bb-49f9-9a82-492c4f0b866c":{"id":"53601a6f-c6bb-49f9-9a82-492c4f0b866c","createdAt":"2024-11-27T19:32:54.705Z","localId":10,"type":"normal","name":"Optimize all apps","resolution":"","tree":"b36a90d4-02af-45bf-a989-1c11de86ea29","question":"Did it resolve the issue?","choices":[{"to":"f2a9014e-59c6-4f16-94b9-3a1fc79f6637","text_button":"Yes"},{"to":"b1e10928-b6e5-4f87-90ad-265f8fa43c82","text_button":"No"}],"text":"

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I want to optimize apps to improve battery usage

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